Refunds & Subscription Cancellations Policy

This policy was last updated on April 13th, 2021.

No Refunds

THERE ARE NO REFUNDS. ALL SALES ARE FINAL. NO EXCEPTIONS.

Subscription Cancellations

If you want to cancel your SocialLair subscription, please use the information in the “Contacting Us” section below to make your cancellation request.

When you cancel your SocialLair subscription, you will continue to receive your subscription benefits until the end of the current billing period.

YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE SUBSCRIPTION FEES YOU PAID FOR THE CURRENT OR PRIOR BILLING PERIODS.

Example: If we process cancellation of a monthly SocialLair subscription on March 20th, you will continue to receive the benefits of that subscription until March 31st and there will not be a refund of any part of the March monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after March.

Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. Providing us with your account/subscription number (if you have one) may speed up the process of honoring your request.

We will confirm your subscription has been cancelled by email.

Billing Failure Cancellations

We will attempt to bill your subscription to the primary card you have on file with us, however, if it fails we may bill any other valid credit card you have attached to your account.

We will attempt to contact you via email and via SMS to your primary account phone for a period of six (6) calendar days. If you do not fix the billing issue (by providing us with a valid credit card) and bring your account current during those six (6) days, your account will be cancelled on the seventh (7th) day. We also reserve the right to bill any other credit card or alternative payment method you have used in the past for subscription billings to collect the outstanding balance of what you owe us prior to cancellation.

Future Subscription Ban

If your SocialLair subscription is cancelled, we reserve the unilateral right to ban you (for any reason or for no reason whatsoever) from subscribing to SocialLair again in the future.

Your Account's Data

You may request one (1) electronic copy of your account’s data (e.g., textual content, image files, etc.) we possess within one hundred eighty (180) days of subscription cancellation. If you make your request within thirty (30) days of subscription cancellation, there is no charge for providing you the copy.  

However, if you make a request between thirty-one (31) days and one hundred eighty (180) days of subscription cancellation for (a) a copy of your account’s data or (b) to reactivate your account with the data, you understand and agree that we will charge you a processing fee of One Thousand (U.S. $1,000.00) Dollars that must be prepaid before you receive a copy of the data or we reactivate your account.  

Please note that after one hundred eighty (180) days have passed from the date of subscription cancellation, we will destroy your account’s data in our possession, recovery is not possible, and we will accordingly not process requests for a copy of your data or to reactivate your account with the data after such time has passed.

Contacting Us

METHOD 1 — EMAIL

Please email your SocialLair subscription cancellation request to help[at]sociallair.io. Please include the words “Subscription Cancellation Request” in the subject line of your email. You may include a request

for an electronic copy of your account’s data in the cancellation request email or by separate email.

When you communicate with us by email concerning a request to cancel your SocialLair subscription, you are agreeing that we can respond to you by email or other electronic means of communication.

METHOD 2 — WEBSITE CONTACT FORM

In the alternative, you can use the contact form at https://sociallair.io/contact to make your cancellation request or to request an electronic copy of your account’s data.

When you communicate with us by contact form concerning a request to cancel your SocialLair subscription, you are agreeing that we can respond to you by email or other electronic means of communication.

METHOD 3 — TELEPHONE

If you do not have access to email or our website’s contact form, you may call us 24/7 at [PHONE]‬.

METHOD 4 — POSTAL MAIL

If you do not have access to email, our website’s contact form, or a telephone, you may send a written request for subscription cancellation by first class postal mail to:

SocialLair LLC

        Attn: Subscriptions Department

          SocialLair LLC

          15502 Stoneybrook West Parkway

          Suite #104-133

          Winter Garden, FL 34787

        United States of America

Please note that it will take longer for us to receive a cancellation request sent by postal mail than one made via email, using our website’s contact form, or calling us by telephone.

Force Majeure

We, our principals, employees, independent contractors, and agents shall not be liable for failure to perform any of our obligations under this policy during any period in which we cannot perform due to fire, earthquake, flood, or other natural disaster, epidemic, pandemic, explosion, casualty, war, terrorism, embargo, riot, civil disturbance, act of public enemy, act of God, or the intervention of any government authority, or similar cause beyond our control.

This Policy and Customer Agreements

Any customer agreement between us supersedes this policy to the extent there is any conflict with the terms and conditions of the customer agreement.

CCPA, GDPR, and LGPD Fees

Any fees charged to process a request made under the California Consumer Privacy Act of 2018, Cal. Civ. Code § 1798.100 to § 1798.199 ("CCPA"), Regulation (EU) 2016/679, the European Union’s General Data Protection Regulation (“GDPR”) or Brazil's General Law on Protection of Personal Data, Law No. 13,709/2018 (“LGPD”), whether the processing is voluntary or by legal mandate, are not eligible for a refund.

This policy is Copyright © 2008-2021 Law Office of Michael E. Young PLLC and licensed for use by SocialLair LLC at SocialLair.io. All Rights Reserved. No portion of this policy may be copied or used by anyone other than the licensee without the express written permission of the law firm as copyright owner.

Refunds & Subscription Cancellations Policy

This policy was last updated on April 13th, 2021.

No Refunds

THERE ARE NO REFUNDS. ALL SALES ARE FINAL. NO EXCEPTIONS.

Subscription Cancellations

If you want to cancel your SocialLair subscription, please use the information in the “Contacting Us” section below to make your cancellation request.

When you cancel your SocialLair subscription, you will continue to receive your subscription benefits until the end of the current billing period.

YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE SUBSCRIPTION FEES YOU PAID FOR THE CURRENT OR PRIOR BILLING PERIODS.

Example: If we process cancellation of a monthly SocialLair subscription on March 20th, you will continue to receive the benefits of that subscription until March 31st and there will not be a refund of any part of the March monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after March.

Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. Providing us with your account/subscription number (if you have one) may speed up the process of honoring your request.

We will confirm your subscription has been cancelled by email.

Billing Failure Cancellations

We will attempt to bill your subscription to the primary card you have on file with us, however, if it fails we may bill any other valid credit card you have attached to your account.

We will attempt to contact you via email and via SMS to your primary account phone for a period of six (6) calendar days. If you do not fix the billing issue (by providing us with a valid credit card) and bring your account current during those six (6) days, your account will be cancelled on the seventh (7th) day. We also reserve the right to bill any other credit card or alternative payment method you have used in the past for subscription billings to collect the outstanding balance of what you owe us prior to cancellation.

Future Subscription Ban

If your SocialLair subscription is cancelled, we reserve the unilateral right to ban you (for any reason or for no reason whatsoever) from subscribing to SocialLair again in the future.

Your Account's Data

You may request one (1) electronic copy of your account’s data (e.g., textual content, image files, etc.) we possess within one hundred eighty (180) days of subscription cancellation. If you make your request within thirty (30) days of subscription cancellation, there is no charge for providing you the copy.  

However, if you make a request between thirty-one (31) days and one hundred eighty (180) days of subscription cancellation for (a) a copy of your account’s data or (b) to reactivate your account with the data, you understand and agree that we will charge you a processing fee of One Thousand (U.S. $1,000.00) Dollars that must be prepaid before you receive a copy of the data or we reactivate your account.  

Please note that after one hundred eighty (180) days have passed from the date of subscription cancellation, we will destroy your account’s data in our possession, recovery is not possible, and we will accordingly not process requests for a copy of your data or to reactivate your account with the data after such time has passed.

Contacting Us

METHOD 1 — EMAIL

Please email your SocialLair subscription cancellation request to help[at]sociallair.io. Please include the words “Subscription Cancellation Request” in the subject line of your email. You may include a request

for an electronic copy of your account’s data in the cancellation request email or by separate email.

When you communicate with us by email concerning a request to cancel your SocialLair subscription, you are agreeing that we can respond to you by email or other electronic means of communication.

METHOD 2 — WEBSITE CONTACT FORM

In the alternative, you can use the contact form at https://sociallair.io/contact to make your cancellation request or to request an electronic copy of your account’s data.

When you communicate with us by contact form concerning a request to cancel your SocialLair subscription, you are agreeing that we can respond to you by email or other electronic means of communication.

METHOD 3 — TELEPHONE

If you do not have access to email or our website’s contact form, you may call us 24/7 at [PHONE]‬.

METHOD 4 — POSTAL MAIL

If you do not have access to email, our website’s contact form, or a telephone, you may send a written request for subscription cancellation by first class postal mail to:

SocialLair LLC

        Attn: Subscriptions Department

          SocialLair LLC

          15502 Stoneybrook West Parkway

          Suite #104-133

          Winter Garden, FL 34787

        United States of America

Please note that it will take longer for us to receive a cancellation request sent by postal mail than one made via email, using our website’s contact form, or calling us by telephone.

Force Majeure

We, our principals, employees, independent contractors, and agents shall not be liable for failure to perform any of our obligations under this policy during any period in which we cannot perform due to fire, earthquake, flood, or other natural disaster, epidemic, pandemic, explosion, casualty, war, terrorism, embargo, riot, civil disturbance, act of public enemy, act of God, or the intervention of any government authority, or similar cause beyond our control.

This Policy and Customer Agreements

Any customer agreement between us supersedes this policy to the extent there is any conflict with the terms and conditions of the customer agreement.

CCPA, GDPR, and LGPD Fees

Any fees charged to process a request made under the California Consumer Privacy Act of 2018, Cal. Civ. Code § 1798.100 to § 1798.199 ("CCPA"), Regulation (EU) 2016/679, the European Union’s General Data Protection Regulation (“GDPR”) or Brazil's General Law on Protection of Personal Data, Law No. 13,709/2018 (“LGPD”), whether the processing is voluntary or by legal mandate, are not eligible for a refund.

This policy is Copyright © 2008-2021 Law Office of Michael E. Young PLLC and licensed for use by SocialLair LLC at SocialLair.io. All Rights Reserved. No portion of this policy may be copied or used by anyone other than the licensee without the express written permission of the law firm as copyright owner.